TERMS AND CONDITIONS
Please take time to read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which southafricanshop.com makes the products available to you the customer.
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
If for any reason beyond our control, we are unable to supply a particular product, we will notify you as soon as possible as to when we are able to send the product. Before we dispatch your goods we will notify you the customer of any shortages as this will affect the total bill. In addition we can offer a refund or recommend a substitute product.
You can pay by any MasterCard or Visa credit card, Switch or Delta debit card. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order and that you warrant that you are authorized to make payment with the specific card and that sufficient funds are available for the order placed.
You will be charged for your order prior to it being dispatched. If your order is dispatched in more than one delivery, payment for each product will be taken from your credit/debit card at that point prior to dispatch.
We have partnered with a company called Sage Pay, who are responsible for accepting customer payments. Your card details are securely encrypted during transport over the Internet so no one can read your card information. The card details are only transported to the Bank to authorise your purchase. In addition, Sage Pay guarantees the following will never happen:
- Pass on your financial details
- Pass on any personal information gathered when you place an order,
- Sell or rent your details, you will never receive junk mail as a result of using Sage Pay,
- Leave invasive technologies such as cookies on your machine,
- Exploit your details in any way
If you wish to place your order over the phone please contact us 0208 591 8221 with your order and card details or simply tick the PAY ON THE PHONE option when checking out and we will contact you for payment. Please understand our shop and factory may be very busy on Production Days and weekends so you may be required to leave your details and will be contacted within the next 24 hours. We strive to keep our customers happy and offer them the best possible service.
To place your order go to Online Shopping, browse categories and click on items. Remember to specify the exact quantity. Continue to shopping cart and check out. If you have any queries please contact us. You must be over 18 if you order Alcohol. We also have the right to provide limit quantities of certain regulated products. These terms and conditions are only relevant to contracts conducted with consumers.
WE DO NOT SEND OUT ALCOHOL TO ANY NON UK MAINLAND ADDRESS.
Orders are delivered via our couriers to the specified address given upon ordering. Although every effort will be made to deliver goods as ordered between 9am & 5pm within 24 / 48 hours after ordering, Hunters Biltong can not accept responsibility for delays due to circumstances beyond our control. If you are not available to sign or accept your parcel on the delivery date, your parcel will be taken to the couriers nearest depot where you should arrange for collection or re-delivery at your own cost. If you are not sure please have your orders delivered to your work address. Any special request should be noted with your order. If you request for items to be left outside of the property and the item is confirmed by our courier company to have been left at the location given but when the recipient arrives the package is no where to be seen, Hunters Biltong will not accept any liability. We arranged for a delivery which on your instruction to leave in an unsecure area subsequently goes missing it is unfortunate but is not the fault of Hunters Biltong.
*Delivery of goods £75 and over is free of charge Up to 12Kgs it is then 38 pence per kg thereafter, this will be charged separately to the order and payment can be made over the phone with card or by Paypal prior to dispatch (dependant on order value) .
*Additional costs may be added for delivery outside of the UK mainland, these areas include northern parts of Scotland, British Isles and Ireland.
Break down of shipping costs:
- UK Mainland Next day: Standard courier charge: £6.95 for all orders weighing between 1kg and 12 kg,
- UK Mainland Next day: 38p for each kg of weight above 10kg
- Northern Ireland: 2 Day Service :£20.00 standard courier charge + 95p for each kg of weight above 10kg.
- Scottish Highlands: 2 Day Service: £19.10 standard courier charge + 95p for each kg of weight above 10kg
- Isle of Man: 2 Day Service: £23.86 standard courier charge + 82p for each kg of weight above 10kg.
Deliveries will be conducted from Monday to Friday 8:00 till 17:00
We do not deliver at weekends nor public holidays.
All meat is sent out fresh unless stated otherwise on the packaging, you can keep refridgerated for 3 days from receipt and then product can be frozen and used within 1 month. Please refrigerate straight away after delivery and consume within 3 days.
The consumer Protection(Distance Selling) Regulations 2000
You will be provided with information on your completed order, this will including:
a description of the goods
the price including all taxes
delivery cost where they apply
arrangements for payment
arrangements and date for delivery of goods
the right to cancel the order
ORDERS AND DELIVERY
Orders will be dispatched within 24 / 48 hours after ordering.(excluding orders made on Thursday after 9am, Fridays, weekends and public holidays)
Orders that contain meat / Boerewors should be placed before 12pm on Wednesday.
All orders are checked twice by two members of staff to ensure that you order is correct.
Orders are subject to acceptance by the company and to availability of goods and will be invoiced at prices ruling at the time of acceptance.
Claims can be made through the Hunters Biltong by calling us on 0208 591 8221/ 0208 591 3557 or by emailing firstname.lastname@example.org. Any claims made before prior communication with the Hunters Biltong customer service department will not be considered. Orders sent via couriers will not be considered if you sign for them being received in good condition.
a) All goods must be counted if possible upon receipt.
b) All goods need to be checked within 24 hours after receipt.
c) Any claim in respect of the above should be made by telephone to Hunters Biltong service department within 48hr of the delivery.
d) Credit may not be given for goods returned without prior agreement from Hunters Biltong.
If you are for any reason dissatisfied with any item purchased through our Online shop you may return them FOR A FULL REFUND.*
Please return items without delay. If after 14 days of delivery, Hunters Biltong Online Shop reserves the right to reject any returns. Please ensure you call or email a member of staff within 24 hours of receiving the product advising them of your wish to return the goods and the reasons why. If you are returning the goods you will be elligible for the return transport cost unless we sent you the incorrect product.
The Consumer Protection(Distance Selling) Regulations 2000
These regulations give you the consumer an unconditional right to cancel an order. This allows you the opportunity to examine the goods. If you wish to cancel an order, you must advise us with written notice within seven working days from the day you received the goods.
Where a contract is cancelled by you the consumer, you must ensure that reasonable care is taken of any goods received. You must also ensure that the goods are returned to us at your cost.
We will refund your money within 30 days of receiving the written notice of cancellation.
Refunds are not applicable under the regulation for orders of food and drink, un-sealed.
SITE – CONDUCT
You may not post or transmit any material to this Online Shopping Site other than validated comments.
In case of any unprofound material postings, we will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate any postings.
Orders will incur 20 % VAT where indicated.
We can be contacted on 020 8591 8221 / 020 8591 3557 or e-mail us email@example.com